RetraAI.
One brand. Many uses.
RetraAI is our AI system across Retranex products. Same trusted intelligence, tailored to different workflows: customer support in RetraFlow, automations in Retrabill.
Where RetraAI works
Same AI. Different jobs.
RetraAI powers intelligence in both RetraFlow and Retrabill, but each product uses it differently.
RetraFlow
RetraAI in RetraFlow powers intelligent customer support. RAG knowledge base, auto-replies from your content, FAQ extraction, and context-aware responses so your team focuses on complex issues while RetraAI handles the rest.
- RAG knowledge base
- Intelligent auto-replies
- FAQ extraction from resolved conversations
- Context-aware responses
- Agent response timeout (RetraAI steps in)
- Live translation (29+ languages)
Retrabill
RetraAI in Retrabill powers automation workflows. Use askAI(prompt) inside Service Automation code nodes: summarize service setups, add text to emails, generate content on the fly. We manage the AI, so it works out of the box.
- Summarize content in 2 bullet points
- Add generated text to emails
- Dynamic content in automation nodes
- AI managed by Retranex
Let your team handle the hard stuff
RetraAI deflects routine questions and drafts replies so agents spend time on issues that matter. Connect your docs, knowledge base, and past conversations.
How do I reset my password?
2:34 PMYou can reset your password by going to Settings > Account > Security, or by clicking the link in the password reset email we sent. Need a new reset link? Let me know.
RetraAI ยท 2:34 PMRetraAI drafts replies from your knowledge base. Agents approve, edit, or send as-is.
Knowledge base
Crawl your site, upload docs and files. RetraAI answers from your content with citations. No more copy-paste from internal wikis.
Suggested replies
RetraAI drafts replies in context. Agents approve, edit, or send as-is. Or turn on auto-reply so common questions get instant answers.
FAQ extraction
RetraAI scans resolved tickets and surfaces recurring questions. Feed them back into the knowledge base so answers improve over time.
AI in your automation code
Use askAI(prompt, options) inside Service Automation code nodes. We manage the AI, so it works out of the box.
const reply = await askAI("Summarize the service setup in 2 bullet points.");
await updateService(input.serviceId, { notes: reply.text });
return reply;Summarize a service, update notes, or feed the result into another step. Same pattern for emails, tickets, or any workflow.
Summarize
Summarize service configs, ticket history, or long text. Store in notes or pass to the next node.
Add to emails
Generate personalized email content, add bullet points, or tailor messages before sending.
Any prompt
Ask anything. RetraAI returns text you can use in your automation logic.
Why RetraAI
They bolt on AI.
We built it in.
RetraAI is built into RetraFlow and Retrabill. Same quality, different jobs. We manage it so you don't have to. No API keys. No setup.
About RetraAI
RetraAI is Retranex's AI system. It powers intelligent features in RetraFlow (customer support) and Retrabill (billing automations). Same system, different use cases.